SALES ZONES

All about the use of sales zones.

Points of sale can be grouped together in Sales zones. Each point of sale or delivery point within the sales zone has the same settings. Ultimately, each point or destination has a separate URL: oido.me/name-of-store/code

Delivery - destination points

The customer scans the QR code or the URL via NFC that is attached to a predetermined location, e.g. a hotel room, sun bed at the pool, table in the restaurant, seat on the train, bed in the hospital, pick-up counter, anchorage in the harbor....

In the order overview, the delivery destination is at the top of each order and informs you or your staff where you should deliver, serve or prepare goods for collection (in the example hereunder the "Pool" is the Sales zone and "Sunbed 1" the point of sale in this zone).

The sales or destination point is indicated on every order

Customer identification through Points of sale

The Points of sale do not only have to be a specific place or service, but can also be a person or a company. For example you can create a separate URL for each regular customer. This allows your customer to order and, if desired, pay immediately without being asked for data, registration or a password.

Example: You are catering business jets and assign a URL to each customer aircraft. The respective crew only has to scan the personal code or call up a bookmark and can order. You already have the billing data. The crew only needs to specify the airport and parking position to receive their products.

Access to your OIDO Shop can be via NFC, QR code, link or embedding your URL in your website.

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The Sales zones settings

Editing screen of the Sales zones

Each Sales zone represents a (group of) pick-up or delivery points with the same properties. An initial sales zone is predefined by OIDO and can be changed at any time.

Edit Sales zones settings

• Add sales zones using the red button at the top right.

• Edit the sales zone using the red EDIT button at the top right of each Sales zone. Don´t forget to Save your settings.

Edit Sales zone settings

The Edit sales zones settings is divided into five areas.

Name of the Sales zone:

1. Enter a unique name for the zone (p.e. Pool, Take Away, Terrace, Delivery).

2. The description is optional. It serves as internal information for the staff, e.g. "table next to the entrance" or "customers that are allowed to buy on account".

Information Text Adjustments

Welcome text for the frontpage

The OIDO interface on the left, the customer view on the right.

The text is optional. It is suitable for a general welcome and can also contain information on opening times.

Note on the 'pick-up - Delivery' screen

With this text you inform your customers about your delivery and collection conditions and request the necessary information from your customers.

The OIDO interface on the left, the customer view on the right.

This text is optional. Enter a note here that is important for your customer on this page.

This text is only displayed for access with Sales points or Internet links for this Sales zone.

You can design the text using the standard formatting.

Note on estimated delivery time

With this text you remind your customers about your delivery and collection conditions and thank them.

Links die OIDO-Benutzeroberfläche, rechts die Kundenansicht.

You can design the text using the standard formatting.

This text is only displayed for access with Sales points or Internet links for this Sales zone.

Payment options

Activate order + payment process

Here you can activate the order and payment process for this sales zone.

Without an OIDO subscription, you can only test the combined order + payment process with payment simulation for this sales zone.

Enable payment on the customer´s cell phone

This checkbox activates payment processing by OIDO.

With OIDO subscription: Payment processing includes the recording of the order, receipt creation, security check of the payment, receipt of payment and a detailed accounting entry for the entire transaction with payment reference.

Once payment has been done, the order is automatically forwarded to production, e.g. to the order-overview screen.

Activation of manual payment on site

This checkbox allows your customer to choose payment on site. You can use OIDO purely as an ordering system. The order is transferred directly to the order overview screen.

This function requires an OIDO subscription.

The bookings can also be automatically transferred to your POS via the REST API.

If both payment options—on-site payment and payment via OIDO—are enabled, customers will see a selection menu allowing them to choose their preferred method before confirming their order.

The process is registered and can be viewed in the order list, but does not replace the booking obligation for cash or other payment acceptances.

Shipping or Delivery Options

There are three available options to select from here (options can also be enabled simultaneously)

1. Activate table service: when they bring the products to this destination. For example, to a poolside lounger in a hotel or a seat on the train.

2. Enable delivery: shows your customer a form requesting the delivery details before completing the order.

3. Enable Pick up: The customer can pick up the order themselves. For example, at the counter of the store for takeaway.

If you have activated both pickup and delivery, your customer will see a selection menu.

Miscellaneous

Display order status on receipt page

By activating it, the order status is displayed on the receipt page

Allow comment for dishes

Activate when you want to allow comments such as without onions for the individual dishes when ordering via this Sales zone.

Allow sorting by courses

When activated, this feature allows the customer to adjust the serving order of dishes, such as selecting a salad to be served either as a starter or as a main course. (only valid with table service).

Your customer can define the menu order themselves.

Show general note field

A note field with a freely definable description is inserted here in the process before the order is finally sent. This is useful for requesting the customer's name or pick-up time when paying on site.

Use this field to input a custom text with any explanations or notes you wish to provide.

Allow discount codes

Select whether to display the Discount Code field in this sales zone during payment by activating the checkbox.

Collect phone number when paying

By activating this function, your customer must enter a telephone number before completing the order or order and payment process. The phone number is not checked for authenticity.

The activation applies to the specific Sales zone and the associated Sales points. It makes the telephone number mandatory.

The standard data protection settings of OIDO exclude the use of the telephone number beyond this business transaction. If you wish to use the phone number beyond this, you must explain this in your own data protection conditions.

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Displayed categories

This selection menu allows you to assign different categories of the product catalog to different sales zones. For example, to display a reduced menu for the pool loungers. Options:

• Show the entire product catalog

• Show only the selected categories

• Show all categories except the selected ones.

Confirm all entries and changes with the “Save” button at the top right.

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