# General settings

Here you define important parameters for your business such as languages, currency, VAT and tips.

<figure><img src="/files/YcVVywDBgnXWGwN5MIuc" alt=""><figcaption></figcaption></figure>

***

### Currency and Time zone: <a href="#waehrung" id="waehrung"></a>

Change the currency  and Time zone valid for your country here. The default setting is the currency and Time zone of the country in which you are registered.

***

### Default sales zone: <a href="#standard-qr-code" id="standard-qr-code"></a>

Select the sales zone/point to which your personal web address should link, e.g.\<i> oido.me/hotel-eden\</i>.

Choose **Catalog** or **Menu** if you don't have an OIDO subscription, or select options like **Take-Away** if you're already an OIDO subscriber.

{% hint style="info" %}
Leave the default setting here until you have familiarized yourself with [Sales zones.](/hilfe/help/sales-zones.md)
{% endhint %}

***

### VAT & Taxes: <a href="#mwst.-and-steuern" id="mwst.-and-steuern"></a>

Enter your VAT ID here, *e.g. B 12345678*.

The VAT ID will be displayed on the customer receipt.

***

### Default VAT Rate: <a href="#mwst-standardsatz" id="mwst-standardsatz"></a>

Change the valid VAT rate here. OIDO automatically sets the VAT rate of the country in which you are registered.

{% hint style="danger" %}
OIDO is required to document any changes in VAT rates for potential audits or inquiries from tax authorities.
{% endhint %}

***

#### Additional VAT Rates: <a href="#zusaetzliche-mwst-saetze" id="zusaetzliche-mwst-saetze"></a>

Insert additional VAT rates here and name according to the respective product group, e.g. shipping or beverages.&#x20;

{% hint style="danger" %}
OIDO is required to document any changes in VAT rates for potential audits or inquiries from tax authorities.
{% endhint %}

***

### Tips: <a href="#trinkgeld" id="trinkgeld"></a>

**Enable Tips:** Activate this option to allow the customer to tip when paying.

**Default tip percentage:** Select the percentage of the suggested tip. Your customer can change the percentage before paying.

**Tips are taxed:** Activate this option when the tip is subject to VAT in your business.

**VAT Rate for tips:** Specify the percentage of VAT that apply to tips.

{% hint style="danger" %}
OIDO is required to document any changes in VAT rates for potential audits or inquiries from tax authorities.
{% endhint %}

***

### Order Handling: <a href="#bestellung-and-bestellprozess" id="bestellung-and-bestellprozess"></a>

**Notify if a job has not been processed for more than 10 minutes**

Specify whether and who should receive an e-mail if an order is unprocessed for longer than 10 minutes. The default destination address is the e-mail address entered during registration.

{% hint style="info" %}
**Destination e-mail address:** Enter an alternative e-mail address for the notification of unprocessed orders, e.g. in a hotel: *<roomservice@hotel-eden.com>*
{% endhint %}

***

### Limit order acceptance: <a href="#einstellung-offen-geschlossen" id="einstellung-offen-geschlossen"></a>

Specify whether to display a warning message to the customer when too many unfinished orders accumulate.

**Treshold for the open orders alert display:** enter the number of open orders above which a warning is displayed in the product catalog.

**Costumer alert for too many open orders:** Display a message in the product catalog as a clear warning to customers when the number of orders in progress reaches a level you have set.&#x20;

<figure><img src="/files/GjQ6vqre1ph5uYWIiUdx" alt="" width="419"><figcaption><p>Example of a warning message </p></figcaption></figure>

### Open/Closed setting: <a href="#einstellung-offen-geschlossen" id="einstellung-offen-geschlossen"></a>

When set to 'Closed' the product catalog is always displayed without the order and payment function.

#### We're closed note: <a href="#wir-haben-geschlossen-notiz" id="wir-haben-geschlossen-notiz"></a>

Enter a text to be displayed in the product catalog when closed is selected, e.g. stating the opening hours. This text is only possible to enter when the above setting is changed to 'closed'.

<figure><img src="/files/s73ltRjUww4AFUI7yEa0" alt="" width="375"><figcaption><p>Display of the 'We´re closed!' note in the customer view.</p></figcaption></figure>

***

### Languages settings: <a href="#spracheinstellungen" id="spracheinstellungen"></a>

Select your primary/default languages for the product catalog/menu.&#x20;

{% hint style="warning" %}
Start by creating the menu in your primary language first, and add translations into other languages afterward.
{% endhint %}

{% hint style="success" %}
With the OIDO language tool you can, for example, show your customer the English catalog in Dutch, the French chef sees the order on the kitchen view in his language while the bar sees the orders in English.
{% endhint %}

#### **Default Language:** <a href="#standardsprache" id="standardsprache"></a>

The default language setting determines the display language when a customer's phone is set to a language not available in your product catalog. Customers can change from the available languages using the language selection buttons.

{% hint style="info" %}
If, for example, a customer telephone is set to *Chinese*, your product catalog will be displayed in the *default language.*
{% endhint %}

#### **Enable automatic menu translation:** <a href="#automatische-uebersetzungen-aktivieren" id="automatische-uebersetzungen-aktivieren"></a>

{% hint style="warning" %}
This feature is only available with a suscripción to OIDO.
{% endhint %}

OIDO leverages Deepl.com’s AI-powered translation software. Once activated, it allows you to translate your entire product catalog into selected languages and ensures it stays up to date.

{% hint style="success" %}
The AI automatically translates all fields entered in the default language of your product catalog. It also translates your Sales zone texts and updates them whenever changes are made.
{% endhint %}

&#x20;You can correct any incomprehensible translations in the respective language fields. Your corrections will also be retained in the automatic updates.

{% hint style="warning" %}
Any input in a language field of another language has priority over the AI translation.
{% endhint %}

{% hint style="danger" %}
The automatic translations are only visible in the customer view.
{% endhint %}

<figure><img src="/files/IKCBQ5gFrgIVm0luYeV3" alt="" width="495"><figcaption><p>Your customer can change to any of the available languages.</p></figcaption></figure>

{% hint style="info" %}
An automatic translation is never 100% error-free.
{% endhint %}

{% hint style="warning" %}
The AI needs about 15 minutes to translate your complete product catalog/menu.
{% endhint %}

{% hint style="danger" %}
The automatic translations are not displayed in the language fields of the OIDO user interface.
{% endhint %}

#### **Hide multilingual input fields** <a href="#mehrsprachige-eingaben-verbergen" id="mehrsprachige-eingaben-verbergen"></a>

Only activate the '**hide** **multilingual input fields\`'** if you do NOT want to edit the fields in the catalog and texts in other languages.

<figure><img src="/files/4kgzGxa8eJJAoXG2v6bJ" alt=""><figcaption><p>You can edit here the fields in the activated languages.</p></figcaption></figure>

{% hint style="warning" %}
If the default language is later changed, all text fields of the products in the product catalog must be checked in order to avoid unwanted remaining content.
{% endhint %}

***

[‹ Return to the OIDO website](https://www.oido.me/en)


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